Employee FAQ

What do EAN and EAP mean?

The Employee Assistance Network (EAN) is an employee assistance program (EAP). An EAP is an employment benefit that provides free, voluntary, confidential counseling for you and your family to help solve problems that affect your personal life and work performance. Helping you and your family maintain a healthy, balanced work and personal life is what this program is all about.

Who can use EAN’s services?

The EAP benefit is available to all employees, their spouses, domestic partners and family members in their household.

How much does it cost to use EAN’s services?

Employees pay nothing to use EAN. If additional assistance is needed, many of our providers are also covered under most major health plans, avoiding the need to start over with a new counselor. Alternatively, your EAN counselor will recommend the best services available at the most reasonable cost.

Are EAN’s services confidential?

All counseling sessions are strictly confidential. No information about your personal problem is shared without your written consent. Exceptions apply only in unique circumstances as required by law.

How does the EAP work?

Employees are provided a toll-free phone number staffed at all times by professional counselors – never voice mail or an answering service. The counselor will conduct an intake interview, schedule an in-person appointment for you, and/or refer you to other resources as appropriate. At the appointment, a clinically licensed professional will help you define the problem and arrive at a plan of action.

How do I schedule an appointment?

Call the toll-free number provided to schedule an appointment with an EAN counselor. Appointments are available days and evenings, and are usually scheduled within 72 hours of the initial contact. If you have an emergency, a face-to-face appointment is scheduled on the same day. EAN partners with an extensive provider network of quality professionals with convenient locations for 100% coverage access.

What can EAN help me with?

EAN offers free, confidential counseling, financial coaching, legal services, childcare consultation, elder care consultation, college planning, and more. An EAP can help you find the most appropriate, cost-effective resources to address any problems you may have. A detailed list of services can be found here.

What are EAN counselors’ qualifications?

All EAN counselors hold, at minimum, a master’s- or doctoral-level clinical license, with several years of practice experience. EAN is accredited by the Council of Accreditation of Services for Families and Children (COA).

How does the referral process work?

Most EAN network counselors are also covered by major medical plans. If you decide to continue treatment after using the EAP sessions, EAN will coordinate with the insurance company to facilitate a smooth transition with the same provider, working to ensure services are covered under your health insurance. If you do not have health insurance, the EAN provider may be able to lower the fees or provide a referral to a sliding-scale program.

Are psychiatric services available?

An EAN counselor will work with you to evaluate any need for psychiatric services and make referrals.

English is not my first language. Are services available in my native language?

Our diverse network currently includes Spanish, French, German, Italian, Polish, Cantonese, Mandarin, Russian, Hindi, Ukrainian, American Sign Language, and more.